FAQ
PAYMENT
HOW CAN I PURCHASE MY JEWELRY?
We gladly accept all major credit/debit cards (Visa, Mastercard, and so on) and Paypal.
WHAT SHOULD I DO IF MY PAYMENT FAILS?
We apologize for the inconvenience! First, double-check your shipping and billing information. If that fails, try contacting your bank regarding the payment. If you're still experiencing problems, send us a note, and we'll try our best to assist you!
WILL THIRD PARTIES HAVE ACCESS TO MY PERSONAL INFORMATION?
We keep all of your information completely private and confidential.
CANCELLATION
CAN I CANCEL MY ORDER ?
If you change your mind about an order, please get in touch with us
through chat or email with your order number and the reason for your cancellation. Please keep in mind that we might cancel orders within 24 hours of being made.
SUSTAINABILITY
IS GEUM A SUSTAINABLE BUSINESS? WHAT DO YOU DO TO GIVE BACK?
We aim for openness and acceptable business practices from the mine to your door. Handpicking and tracing genuine gemstones is difficult, but it is our job. It will always be difficult to create ethical jewellery, maintain fair working conditions, and defend human rights, but we choose fairness and strive for beauty without conflict.
CUSTOMIZATION
CAN YOU MAKE CUSTOM JEWELRY? CAN I CUSTOMIZE MY JEWELRY?
Yes, we do specialize in personalized jewellery. All of our designs are available in any metal, size, carat weight, and diamond size. You may also email us a design, and we will make it for you. You may personalize the jewellery using the site's Create your jewellery option, or you can contact our customer service staff through chat or email, and they will gladly assist you. Geum has the right to decline and cancel the request/order if the shared design is patented.
REPAIR & RESIZING
I ORDERED THE WRONG SIZE OF RING. IS IT POSSIBLE TO CHANGE IT BEFORE THE PRODUCT IS SHIPPED?
Yes, it is possible. Please notify our customer support staff about the new size requirement. If the order is currently being processed, the request will be met. If your purchase has already been processed and sent, you can begin the resize request once you have the goods.
WHAT IF MY RING NEEDS TO BE RESIZED?
Contact us through chat or email within 30 days to begin a resizing request.
HOW LONG DOES IT TAKE TO RESIZE?
While some rings may be rapidly adjusted, others may need to be reconstructed from the ground up. Depending on the circumstance, the timing for resizing will vary. For further information, please get in touch with our customer support
team.
WHAT IF I HAVE OTHER INQUIRIES?
You can either shoot us a message over Direct chat or shoot us an email at official@geumjewels.comand we'll get back to you as soon as we can. Don't forget: if you’re contacting us about an order, we need your email address or order number to sort things out ASAP!
