At Geum, we are dedicated to providing our customers with jewelry of unparalleled quality and craftsmanship. To demonstrate our commitment to your satisfaction and confidence in our products, we proudly offer a lifetime warranty on all purchases made through our brand. This lifetime warranty ensures that your jewelry is protected against any manufacturing defects or faults that may occur during normal use throughout its lifetime.

Coverage:

The Geum Lifetime Warranty covers the following:

1. Manufacturing Defects: We guarantee that your jewelry is free from any defects in materials or workmanship. If your jewelry exhibits any manufacturing defects at any time during its lifetime, we will repair or replace the item at no additional cost to you.
2. Gemstone Quality: We uphold the highest standards of quality and authenticity for the gemstones used in our jewelry. In the unlikely event of any gemstone quality issues arising throughout the lifetime of your jewelry, we will address and rectify the matter accordingly.

Exclusions:

Please note that the Geum Lifetime Warranty does not cover the following:

1. Accidental Damage: The warranty does not cover damages resulting from accidents, mishandling, negligence, or improper care of the jewelry.
2. Normal Wear and Tear: Over time, jewelry may experience natural wear and tear due to regular use. This warranty does not cover such normal signs of wear, including scratches, dents, or tarnishing.
3. Unauthorized Modifications: Any modifications, alterations, or repairs performed by unauthorized personnel or third parties will void the warranty.
4. Loss or Theft: The warranty does not cover loss or theft of the jewelry. We recommend securing your jewelry with appropriate insurance coverage.

Claim Process:

If you encounter any issues covered under the lifetime warranty, please follow these steps to initiate a warranty claim:

1. Contact Customer Support: Reach out to our dedicated customer support team via email or phone to inform them about the issue you are facing.
2. Provide Proof of Purchase: To validate your warranty claim, please provide a copy of the original purchase receipt or order confirmation.
3. Evaluation and Resolution: Our team will evaluate the claim and determine the appropriate course of action. This may include repair, replacement, or another suitable resolution to ensure your satisfaction.

Our lifetime warranty is a testament to our commitment to providing you with jewelry that stands the test of time. We are proud to offer this level of assurance, allowing you to wear and enjoy your Geum jewelry with complete peace of mind.

For any inquiries or to initiate a warranty claim, please contact our customer support team at official@geumjewels.com